Auto glass is a scheduling-heavy, mobile-heavy business — techs in vehicles, jobs spread across a service area, parts that need to be ordered against a specific make and model. Generic CRMs weren't built with any of that in mind.
What actually matters for this industry
- Dispatch that accounts for tech location and drive time, not just a calendar grid
- Part ordering tied to the vehicle year/make/model on the job, not a free-text field
- Calibration tracking — many jobs legally require it and it needs its own record
- Warranty and comeback tracking so recurring issues with a tech or part get flagged
Where off-the-shelf tools fall short
Most general field-service software treats every job as identical. Auto glass has real per-job variables — chip repair versus full replacement, calibration required or not — that change what happens next. If your system can't branch based on job type, someone is tracking that manually somewhere, usually in a text thread.
A reasonable starting point
Start with a dashboard that shows booked revenue, jobs scheduled today, and payments awaiting collection at a glance — most shops are flying without that visibility. From there, layer in dispatch and calibration tracking as the business grows past what a whiteboard can hold.
Ready to build your own system?
Vertiq designs and builds custom automation systems for service businesses across the US and Latin America.
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